Point B is a consulting firm that is trusted by the world's leading organizations and specializes in business transformation and technology services. We are committed to making an impact for our customers and leveraging technology to unlock human potential. We help accelerate our customers' progress toward meaningful outcomes by bringing together cross-industry expertise, proven process, and transformative technology to activate shared potential. Our diverse set of experts spans13 U.S. locations, with international reach via our partnership withNextcontinent. We're united by our desire to help our customers succeed, wherever they do business. Point B has been consistently recognized as one of the best places to work by Fortune magazine, The Wall Street Journal, Consulting magazine, BuiltIn, Vault.com, and many others. The Customer Director (CD) is responsible for working closely with the Growth Leadership team to drive Point B's success across their portfolio of strategic customers. The CD is responsible for growing and managing revenue and profitability for a customer by partnering with a cross-functional team of across the sales and delivery lifecycles. The CD will bring leading edge client, strategic, commercial and operational skill sets to a critical customer. The CD is a proven leader in the industry of their customer, brings C-suite relationships and cutting-edge industry depth and is an advisor to senior leaders about trends, challenges, and business opportunities. The CD internalizes, upholds and models our leadership and culture tenets in all interactions internally and externally. The CD will have likely contributed to a large client relationship across business consulting service lines, selling to C-suite buyers and growing a significant business to the scale of $5m+ annual revenue. WHAT YOU'LL GET TO DO: Partners with Growth Leadership and enablement teams to develop account growth plans across their portfolio Grows revenue and profitability of the assigned customers within a portfolio across diversified revenue streams of Point B's offerings Understands customers' strategic roadmap and long-term vision and supports sales efforts to appropriately match business needs Shares the customers most strategic challenges and opportunities with key Growth partners and enablement functions to develop pursuit plans that position Point B to sell and deliver high-value, outcomes based work for our customers Maintains deep industry perspective and eminence in the market and utilizes that perspective to drive customer's thinking and strategies Informs offering development strategy based on known and observed customer needs within Industry Actively engages in community and industry organizations relevant to the customer Ultimately accountable for meeting revenue and solution growth targets across portfolio of accounts Builds and nurtures employees on the Point B Team in line with our Point B values Serves as escalation point for customers and Delivery Excellence Leaders on their account Delivers advisory-level subject matter expertise, as needed Coaches, develops and supports Delivery Excellence Leaders and others, engages in Point B people processes, including performance management, compensation decisions, promotions, etc. Actively engages in Point B's Diversity, Equity and Inclusion (DEI) efforts WHAT WE OFFER: The ability to chart your career path based on your expertise and passions An environment that encourages you to identify new opportunities and supports you in reaching your goals The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients A comprehensive, flexible Total Rewards program that supports and recognizes each's unique needs and contributions to the firm WHAT WE EXPECT YOU'VE ALREADY DONE: B.A. or B.S. degree r