JOB TITLE: Planning and Quality Assurance Manager PROGRAM/DEPT: Planning Department REPORTS TO:Assistant Director of Operations GRADE/CLASSIFICATION: Regular Full Time FLSA: Exempt

*Description: The Planning and Quality Assurance Manager is responsible for the day to day operations of HRAs Planning Department. The Planning and Quality Assurance Manager assists in the development and implementation of program goals and administrative procedures and systems; establishing and maintaining community collaborations; fundraising; proposal writing; strategic planning; agency evaluation; and compliance with grant outcomes and objectives. This position will also support the agencys quality assurance system and team that promotes high program standards, excellence and client satisfaction.

Primary Duties and Responsibilities (others may be assigned based upon program needs):*

• Oversight and supervision of HRAs Planning and Development Department and assigned staff.
• Lead and participate in the development of annual programming / funding plans alongside the Executive Director and the Senior Management Team.
• Lead the research, writing and development of grant proposals alongside department staff.
• Research and be knowledgeable about funding opportunities to support the sustainability of agency programs.
• Maintain positive and productive relationships with community partners and continually look to develop and increase formal partnerships.
• Assist in the enhancement of current HRA programs in relation to needs determined through the Agencys annual needs assessment including surveying and conducting focus groups with consumers.
• Assist in the development and implementation of strategic plans.
• Monitor and report on strategic outcomes.
• Lead the monitoring/auditing of programs and processes in accordance with agency, funder, and accrediting, licensing, and/or regulatory requirements.
• Conducts routine internal audits and reviews to ensure ongoing and effective compliance.
• Provide technical and administrative support for the Quality Assurance Team.
• Works with the Executive Director to conduct program audits and file reviews of HRAs Case Management Systems to monitor data quality and accuracy.
• Works with program management and supervisors to implement corrective action plans supporting the data quality in HRAs Case Management Systems.
• Assists with monitoring and review of data collection processes to ensure quality data.
• Ensures that data collection processes and data entry is implemented according to agency standards and prepares and develops reports and analysis of data.
• Assists with the formulation, implementation, and monitoring of corrective actions to ensure program improvement including but limited to policy/procedure development and review; systems development and review; and tracking the implementation of corrective actions providing follow-up as needed with program staff.
• Ensure quality assurance activities are completed and coordinate monitoring and evaluation activities with other management officials.
• Assure quarterly reports for all assigned programs are well maintained and completed on time.
• Attend Management and other meetings as assigned by HRA.
• Perform Administrative Duties i.e., Timesheets, Time-Off Approvals, Performance Evaluations, etc.
• Work together with program staff to manage client flow at the office.
• Any additional duties required by the Assistant Director and/or Division Director.

*Minimum Requirements: *

Bachelors Degree in Social Work, Public Administration, Public Policy or other related