HOUSING SUPPORT SPECIALIST

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)

Job Type

Full-time

Description

Position Data:

Title: Housing Support Specialist

Grade: 6 Exempt: _ Non-exempt: X_

Reports to: __ Homelessness Services Manager

Or ____ Housing Services Manager

Basic Function or Position Summary:

Assist Housing Counselors by verifying eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Hour per week 35: Monday - Friday 8:30am to 4:30pm. Salary $17.55/hourly

Security Clearance:

• Access Level 4 - V,A,C

Requirements

Position Responsibilities and Specific Duties:

• Assist Housing Counselors with creating individualized housing plans for customers, which includes

• Analysis of current situation

• Affordability assessment

• Understanding of customer’s goals

• Determine eligibility for rental subsidy and assistance programs

• Support customers in housing searches

• Assist with providing educational workshops on responsible tenancy

• Assist Housing Counselors with basic budgeting activities Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.

• Maintain knowledge and complies with regulations, policies and procedures.

• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals

• Verify customer contractual eligibility for services

• Maintain customer contacts in accordance with assigned contractual and agency expectations

• Calculate rental subsidy amounts

• Maintain wait lists, as needed, within assigned services

• As required by regulation or contract, perform electronic background checks and income verification of customers

• Compilation and data accuracy checks for submission of reports in assigned contractual areas

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Job performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Housing & Community Development Staff and Managers; Navigators; Housing Counselors B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities:

• Attend Staff Development days & assigned trainings

• Attend all required meetings

• Participation in COI strategic planning, community needs assessment, and continuous quality improvement

Knowledge, Skills Required:

• Associate’s degree required, Bachelor’s degree preferred.

• Minimum of one year of work experience in human, social or customer services required.

• Strong interpersonal, communication and customer relations skills

• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment

• Ability to develop and maintain & engage in positive relationships with people from various backgrounds

• Bilingual preferred

Special Requirements, if any:

• Within one year, complete Financial Social Work training

• Must be able to provide consistent even tempered customer service at all times

• Valid driver’s license and reliable transportation

• Mandated reporter

• Works compassionately with a diverse population

• Experience navigating community programs