Description

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

A Tools PM should have problem-solving skills, writing skills and a track record of on-time delivery of global projects. The successful candidate will be a self-starter, comfortable with ambiguity, create and maintain efficient processes, and will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. This candidate will also think strategically and analytically about business and technical challenges, and can effectively communicate recommendations to senior leadership. They will set the vision, strategy, and roadmap, and work alongside key stakeholders in the organization to make it all happen.

Key job responsibilities

• Deep dive into our existing policies & investigation/audit cases to identify opportunity areas and drive initiatives that improve automation.

• Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN).

• Design, develop, test, launch and improve Amazon Selling Partner self-service software products (Paramount).

• Become a subject matter expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.

• Transition of new automation initiatives from project to operational status and maintain existing workflows.

• Partner with operations & training teams to increase the adoption of launched automation features, and find opportunities to continually improve based on user feedback.

• Engage with software development teams to understand and guide evolving program technologies.

• Deep dive technical product or operational issues to propose and implement simple and effective solutions

• Author content in various markup languages (Markdown, HTML, CSS etc.).

• Develop SQL queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.

• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.

A day in the life

You will work directly with our international audit operations, program management, analytics and workforce teams to launch and maintain AIT’s audit tools to sustain and scale audit operations. You will also establish configuration standards for audit task routing to AIT’s auditors. Having open conversations with individuals will allow you to find the anecdotes that breathe life into what the data is showing. Your role will work to make Amazon build trust with Selling Partners, and ensure that our audit operations team is set up to provide superior support and insights to improve Seller trust and experience.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

• 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• Experience defining program requirements and using data and metrics to determine improvements

• Experience defining and executing program requirements

• Experience in complex problem solving, and working in a tight schedule environment

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• 2+ years of data analysis experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules