Family Engagement Supervisor (Social Services Supervisor)

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Family Engagement Supervisor (Social Services Supervisor)

Salary

$76,117.81 - $126,862.32 Annually

Location

RESTON (EE26), VA

Job Type

FT Salary W BN

Job Number

24-01120

Department

Family Services

Opening Date

05/04/2024

Closing Date

5/17/2024 11:59 PM Eastern

Pay Grade

S27

Posting Type

Open to General Public

• Description

• Benefits

• Questions

Job Announcement

This position includes a signing bonus of $2,500 (full-time) for new county hires.

The Department of Family Services (DFS) is seeking a full-time Family Partnership Supervisor to support the Division of Children, Youth and Families. If you are looking to work in a diverse community to strengthen the well-being of children and families, then this opportunity may be ideal for you. We invite you to learn more about DFS and its Mission, Vision, and Values, by clicking here (https://www.fairfaxcounty.gov/familyservices/about) .

ABOUT THE POSITION:

The Family Partnership Supervisor plays a vital role to bring together families and their extended supportive networks to make decisions regarding the safety, stability, and well-being of their children. This position sits under the Division of Children, Youth and Families (CYF). Under general guidance of the family engagement program manager, this position leads a team of social services specialists and performs the below duties and responsibilities:

• Supervises social services specialists to include conducting one on one supervision, unit meetings, ensuring work is performed in a timely and accurate manner and assigning duties as appropriate. Conducts performance appraisals and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary processes.

• Plans, assigns, reviews, and manages the work and day to day activities of the Family Engagement Meeting Facilitation unit

• Monitors and ensures that the values and principles of the identified family engagement model and Safe and Connected ™ practice model are preserved for families referred for intervention to enhance engagement and strengthen the Department's ability to partner with families for the safety and permanency of children

• Provides direction, support, guidance and training on policy and best practices for Family Engagement Meetings to include Family Partnership and Child and Family Team Meetings (CFTM) to all programs within CYF

• Develops and updates policies and protocols for the convening of Family Engagement Meetings, infusing the philosophy into daily social work practice

• Works with other Fairfax County Human Services Agencies within the Systems of Care structure to collaborate and infuse the practice of Family Engagement system wide

• A flexible schedule including evening and/or weekend will be required

• Perform other duties as assigned to ensure child safety and improve outcomes in families

KNOWELDGE, SKILLS, and ABILITIES:

• Knowledge of child protection and foster care and adoption laws, rules and regulations.

• Knowledge of family engagement theory and strength base approach

• Ability to use automated technology to include OASIS to maintain meeting records and facilitate meetings virtually

• Ability to lead and provide supervision within a team structure

• Ability to apply and model practice of family engagement and involvement of family in making decision regarding their children

• Ability to apply and model the Safe and Connected™ Practice model.

• Knowledge of multidisciplinary approach to service planning.

• Strong interpersonal, communications and public speaking skills

• Ability to manage and coach around conflict resolution

Please note: All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.

Realistic Job Preview (RJP): We will host a virtual Realistic Job Preview (RJP) on May 14, 2024, from 3:30 p.m. to 4:30 p.m. EST via Microsoft Teams to provide applicants with an overview of the position. Although attendance is not required to be considered for this position, this RJP is a great opportunity to ask questions and learn about important aspects of the work required for this position. If you are interested in participating, please email dfshumanresources@fairfaxcounty.gov by May 13, 2024, by 5:00 p.m.

Illustrative Duties

• Provides day-to-day guidance and direction to a group of social services specialists on case related issues, policies and procedures, and agency initiatives;

• Ensures acceptable levels of quality and quantity in the delivery of services;

• Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;

• Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;

• Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with County personnel policy;

• Reviews the work of individual social services specialist and provides feedback and instruction;

• Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;

• Approves and monitors expenditures for client services consistent with the program budget and client outcomes;

• Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic is sues;

• Evaluates the effectiveness of policies and procedures and recommends changes;

• Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;

• Facilitates open communication between staff and senior management to achieve agency and unit goals;

• Plans for and facilitates social services specialists' professional growth and development. Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;

• Develops and implements ongoing team training plan;

• Works with the community to identify families and children needing services and to coordinate these services;

• Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;

• Participates in intra and interagency work groups, supervisors' meetings and special projects;

• Provides oversight for required data systems and uses data systems for management of day-to-day work;

• Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity;

• Promotes the attainment of agency and individual staff goals related to service access components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;

• Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;

• Participates as a team member in the continuous improvement of the human services access process.

Required Knowledge Skills and Abilities

• Extensive knowledge of the principles, methods and problems of organization and management;

• Extensive knowledge of regulations and guidelines relating to the assigned area of social service specialization;

• Thorough knowledge of the principles and practices of social work and casework supervision;

• Thorough knowledge of current social service problems and methods/approaches to address them;

• Ability to accurately apply, interpret and administer regulations and guidelines relating to the assigned area of social service specialization;

• Ability to communicate clearly and concisely, both orally and in writing;

• Ability to use automated technology;

• Ability to maintain professional ethics and confidentiality of client information;

• Ability to establish and maintain effective working relationships with a variety of individuals;

• Ability to plan and direct the activities of a group of social service professionals.

Employment Standards

MINIMUM QUALIFICATIONS:

Graduation from an accredited four-year college or university with a bachelor’s degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master’s degree in a related field may be substituted for one year of required experience.

CERTIFICATES AND LICENSES REQUIRED:

Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to the position must satisfactorily complete a criminal background check, a driving record check, and a Child Protective Services check.

PREFERRED QUALIFICATIONS:

• Master's degree in social work (MSW) or a related human services degree.

• Minimum of two (2) years of professional social or human services work including but not limited to: trauma, aggression, denial, depression, physical injury, family/societal influences and actions, intervention techniques, engaging involuntary clients including alleged abusers and caretakers of victim children, conflict resolution, and the legal system.

• At least two (2) years of experience in child welfare.

• Demonstrated a year of supervisory experience or overseeing the work of staff

• Demonstrated knowledge of Comprehensive Services Act (CSA).

PHYSICAL REQUIREMENTS:

Sufficiently mobile to travel outside the office to training, meetings and community events. Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology. All duties performed with or without reasonable accommodation.

SELECTION PROCEDURE:

Panel interview and may include practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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