We are looking for an IT Crisis Management Tech expert to join our IT Service Management team.

This position follows a 'follow-the-sun' shift-based schedule (you will work on average 1 every 4 weekends).

Position Snapshot

• Location: Barcelona, Spain

• Type of Contract: Permanent contract

• Stream: IT Workforce 360

• Type of work: Hybrid

• Work Language: Fluent Business English

• Shifts: You will work on average 1 every 4 weekends

The role

As an IT Crisis Management Tech Expert, you will play a pivotal role as an IT Crisis Commander, overseeing high-priority tickets for Nestle worldwide. Your responsibility will be to lead the technical teams in resolving business-critical issues, ensuring minimal impact on our operations. Collaborating closely with key stakeholders, you will also be responsible for spearheading IT Crisis communication efforts, providing clear visibility on issue status.

What you’ll do

• Manage IT Major Incidents and critical tickets, leading technical teams to swiftly resolve business-critical issues.

• Communicate effectively with stakeholders at all levels of the organization, ensuring transparency regarding business impact and resolution timelines.

• Prioritize incident tickets, focusing on resolving the most critical issues first while progressing with lower priority tickets.

• Develop incident action plans and drive root cause investigations through after-action items.

• Identify and implement technology and process improvements to align with global objectives.

• Contribute to the integration of new businesses into the crisis management plan, including mapping and scoping activities.

We offer you

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum qualifications:

• Technical degree in Computer Science or other technical ones

• 7+ years of IT experience  including Incident troubleshooting and IT operations

• 3+ years of experience in leading a process, or group, to deliver common objectives (ie: project management, PODs etc.)  in a complex environment

• 3+ years of Stakeholder management (Interacting with the CIO/VPs, Directors, High Management and Technical teams)  

• 3+ years of experience working with ServiceNow or equivalent Ticket Management Tool  

Bonus Points If You

• Blackrock3 certified on Crisis Management or equivalent

About the IT Hub

At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

About Nestlé

We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé’s IT Hub #beaforceforgood

How we will proceed:

You send us your CV → We contact relevant applicants → Interviews → Feedback → Job Offer communication to the Finalist → First working day